Refund policy

Refund and Exchange Policy

At Bumfy, we are committed to delivering high-quality products that meet your expectations. However, if you encounter any issues with your purchase, please review our refund and exchange policy below:

Eligibility for Refund or Exchange

  • Defective Products Only: Refunds or exchanges are available exclusively for defective products.
  • Customers must report the defect within 14 days of receiving the order.

Reporting a Defect

  • To initiate a refund or exchange, please contact us through the details provided on the Contact page.
  • Provide your order details and a description of the defect. Supporting photos or videos may be requested to expedite the process.

Return Process

  1. Once your request is approved, you will be required to send the product to the address mentioned on our Contact page.
  2. Products must be returned in their original packaging.
  3. Return product should return with in 5-6 days

Inspection and Approval

  • Upon receiving the returned product, our team will inspect it for damages or defects.

Refunds

  • Refunds will be credited to your original payment method within 10 business days after approval.

Important Notes

  • Items that are damaged due to misuse, mishandling, or wear and tear are not eligible for refunds or exchanges.
  • Customers are responsible for the shipping costs to return the defective product.

For further inquiries, feel free to contact our support team via the details listed on our Contact page.